Information for Coaches and Instructors delivering sessions using Zoom

The NSPCC is warning of serious safeguarding risks as a result of a growing trend in Zoom calls being ‘bombed’  by criminals sharing illegal and disturbing material, with law enforcement investigating a number of reports.

Following  incidents across the UK and worldwide, the NSPCC is urging parents to supervise their children when using Zoom and conference organisers to take steps to secure meeting details and passwords. We would urge coaches and physical activity providers to be aware of safety when delivering online coaching or workout sessions when using Zoom particularly if these involve under 18s.

The NSPCC and O2 have published safety advice about Zoom on their Net Aware site which applies for all video conferencing services.

This includes:

  • Supervising your child whenever they are using Zoom.
  • If you’re hosting a public meeting ensure only you can share your screen by turning on the function when setting up the call.
  • Ensure the waiting room feature is on at all times and only let in people you know.
  • Do not share meeting details or passwords publicly or on social media, including in ‘closed’ groups, and only share them privately with attendees you know and trust.
  • Familiarise yourself with the security icon in the menu bar so you know how to lock the meeting, use the waiting room and remove participants

Any adult concerned about the welfare of a child or young person can call the NSPCC helpline for free and confidential advice on 0808 800 5000 or email A dedicated O2/NSPCC online safety helpline is available on 0808 800 5002.